White Papers

Enhanced Network Operations Center (ENOC) Benefits

I wrote this white paper to be used by sales and sales engineers to explain why the Network Operations Center (designed by me) could provide measurable returns to our customers. This white paper was published on the external corporate web site.

file name: enoc.pdf - filesize: 37kb

Installation Methodology

I wrote this document to be used as a basis for a methods and procedures document. This document was used to train over 75 employees in 3 months. It was also used to win a bid for an outsourced network management contract for my employer.

file name: Installation_Methodology.pdf - filesize: 1.2mb

Troubleshooting Methodology

I wrote this troubleshooting document to be used with the install methodology as the basis for our standard operating procedures. It was also used to win a bid for an outsourced network management contract for my employer.

file name: Troubleshooting_Methodology.pdf - filesize: 623kb

email: pmarasco@marascos.com